Support
Find answers to common questions and get help with KedQuest.
Frequently Asked Questions
Getting Started
Q: Do I need to download an app? No. KedQuest works entirely in the browser. Organizers and players access everything through a web browser — no downloads required.
Q: Is KedQuest free? Yes, KedQuest has a free plan that includes 1 game with up to 10 players and 8 tasks. Paid plans start at $14/month for more games, players, and features.
Q: What devices are supported? Any device with a modern web browser. Smartphones are recommended for players (for camera access and QR scanning). Organizers can use any device, though a laptop is recommended for the dashboard.
Game Creation
Q: How long does it take to create a game? About 10 minutes using the game wizard. With the AI Generator (Pro AI plan), you can create an entire game from a sentence in under a minute.
Q: Can I reuse a game? Yes. After a game ends, you can reset it to run again with new participants. All previous data is cleared.
Q: How many stations can I have? Stations are linked to tasks. Free plan allows 8 tasks, Basic allows 20, and Pro allows 50 tasks per game.
During the Game
Q: What happens if a player loses connection? KedQuest saves player progress automatically. When they reconnect, they can resume exactly where they left off.
Q: Can I send hints to players? Yes, use the Broadcast feature to send messages to all participants. On the Pro AI plan, the AI can also generate personalized hints for stuck players.
Q: How does task approval work? Managers can approve or reject task submissions from their phone. Alternatively, AI validation can automatically evaluate answers.
Account & Billing
Q: Can I change my plan? Yes. Upgrade or downgrade anytime from the Billing page. Changes take effect immediately.
Q: Do you offer refunds? Contact us at contact@kedquest.com within 14 days of purchase for a full refund.
Troubleshooting
Game Won't Start
- Verify the game has at least one task
- Check that the game status is "Ready"
- Make sure you're logged in as the game creator
Players Can't Scan QR Codes
- Ensure camera permissions are enabled in the browser
- Try better lighting conditions
- Players can use the manual game code as a fallback
Photos Not Uploading
- Check internet connection on the player's device
- Make sure camera permissions are granted
- Try reducing photo quality in phone settings
Leaderboard Not Updating
- Refresh the page
- Check your internet connection
- The leaderboard updates in real-time via WebSocket — some networks may block WebSocket connections
Still Need Help?
Contact our team at contact@kedquest.com and we'll get back to you within 24 hours.